[missing-sync-hiptop-talk] Re: giving up...

[Carrie Smith]

So you like the treo?  I was looking at doing the same thing.  What is
your experience?

On 4/4/06, Mike Brodhead <mkb_cbr at mac.com> wrote:
>
> On Apr 3, 2006, at 3:32 PM, chad einbinder wrote:
> >  I know you guys are a small company, but the email thing has never
> > worked for me.  Not once.  And I have had a lot of problems with
> > the missing sync for both Palm and Hiptop, both of which I own.
>
> My girlfriend spent quite a while exchanging emails with Mark/Space
> tech support, and I was disappointed in the emails she showed me.
> The person writing them seemed bright enough, but clearly wasn't cut
> out for tech support.
>
> For starters, he tended to write in prose form rather than bullet
> points.  Prose may be more pleasant to read, but the goal with
> technical writing is not to make it pretty-- the goal is to convey
> precise details.  To make matters worse, the guy had a hard time
> writing instructions in a linear way:  "Do A, then B, but first do
> C."  WTF?  Does that mean C-A-B, or does it mean A-C-B?  It was
> almost as though he wrote each step in the order it occurred to him
> rather than the order in which it should be executed.  Isn't there a
> supervisor who occasionally reviews outgoing support email?  Oi vey.
>
> Even if M/S can't find somebody better to do their email support,
> they could at least have pre-written answers for the most common
> procedures.  Dollars to doughnuts, support questions received by M/S
> fall into the same patterns as every other support organization:  the
> vast majority of the inquiries are the same.  As long as M/S is
> saving money by limiting support to email, why not save even more by
> using canned answers whenever possible?
>
> Me, I've ditched my Hiptop and gone Treo 650.  Missing Sync for Palm
> works a whole lot better, and does more to boot.
>
> --mkb
>
>
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--
Carrie