[missing-sync-hiptop-talk] Fwd: T-Mobile Sidekick help

[Jim Agutter]

I had this problem previously.

This posting by Rod fixed all my syncing problems.

As a new user I have spent a substantial amount of time trying to get  
a good first sync. Without a good sync subsequent syncs seem  
problematic.
Here is what I have gathered from the mailing list, website, and  
experimenting.

Problem: Initial syncs with errors can cause data loss during  
subsequent syncs.

Workarounds:

    a. If possible, backup your iCal and Address Book data using the  
"Back up" file menu option built into iCal and Address Book (10.4 or  
later) before starting to use Missing Sync for hiptop. This allows  
easy recovery in the event of syncing issues.

    b. If your first sync(s) have errors and you don't have addresses  
or events on your Hiptop you want to keep, do the following: In the  
Missing Sync for Hiptop application hold down the option key and  
select the "Missing Sync for Hiptop Menu->Debug Options...". Click on  
"Unregister Sync Clients" and also check "Desktop overwrites handheld  
on next sync". Also check the "Enable Debug Logging" since the /Users/ 
yourname/Library/Logs/MissingSync for hiptop.log is almost the only  
way to diagnose the error (and it still isn't easy).

    c. If you have attempted a sync with the log enabled and it has  
an error, search for the work "Failed" in the log. Usually soon after  
the word "Failed" is the record causing the failure. The following  
couple of items outline two failures I was able to diagnose and correct.

Problem: Address Book record sync failure caused by a contact without  
a firstname or a lastname will cause a sync error. This includes  
"company" contacts.

Workaround: Copy the company name into the last name field.


Problem: iCal record sync failure caused by less common timezones in  
calendar events. The uncommon time zone often occur in iCal (ics)  
files exported from Outlook and later subscribed/imported into iCal.

Workaround: Replace with some more common timezones in .ics file.

    Examples (original which caused failure -> replacement):

        America/Dawson ->US/Pacific

        Africa/Abidjan -> GMT


Thanks,

--Rod Morehead

jim

On Apr 2, 2006, at 12:58 PM, Brian Burns wrote:

> Dear Brighton
>
> I'm having the exact same problem. I've tried emailing Mark Space  
> to get
> some help but I've had little success. I used to be able to sync  
> just fine.
> Now I can only sync calendars, no contacts. From my communication  
> with Mark
> Space, they seem to suggest is something on my end but clearly it  
> is not.
> I've tried uninstalling the program and downloading it from  
> scratch. I've
> tried unregistering sync clients, debugging, everything but I've  
> had no
> success. Hopefully Mark Space will take this seriously now and give  
> us some
> direction on how to fix this problem.
>
> If you have any luck please share.
>
> Brian
>
>
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