[missing-sync-hiptop-talk] A couple of bugs/workarounds for a new user

[Jim Agutter]

Rob,

Thanks for posting this information.  I have been plagued with errors  
on the syncing for about 2 months now but didn't have the time to  
figure it out.

I looked at my contacts and calendar and had both issues that you  
identified in your posting.

Fixed those and I am back in business with no errors.

thanks again it was really helpful


jim

On Oct 21, 2005, at 11:30 PM, Rod Morehead wrote:

> As a new user I have spent a substantial amount of time trying to  
> get a good first sync. Without a good sync subsequent syncs seem  
> problematic.
> Here is what I have gathered from the mailing list, website, and  
> experimenting.
>
> Problem: Initial syncs with errors can cause data loss during  
> subsequent syncs.
>
> Workarounds:
>
>    a. If possible, backup your iCal and Address Book data using the  
> "Back up" file menu option built into iCal and Address Book (10.4  
> or later) before starting to use Missing Sync for hiptop. This  
> allows easy recovery in the event of syncing issues.
>
>    b. If your first sync(s) have errors and you don't have  
> addresses or events on your Hiptop you want to keep, do the  
> following: In the Missing Sync for Hiptop application hold down the  
> option key and select the "Missing Sync for Hiptop Menu->Debug  
> Options...". Click on "Unregister Sync Clients" and also check  
> "Desktop overwrites handheld on next sync". Also check the "Enable  
> Debug Logging" since the /Users/yourname/Library/Logs/MissingSync  
> for hiptop.log is almost the only way to diagnose the error (and it  
> still isn't easy).
>
>    c. If you have attempted a sync with the log enabled and it has  
> an error, search for the work "Failed" in the log. Usually soon  
> after the word "Failed" is the record causing the failure. The  
> following couple of items outline two failures I was able to  
> diagnose and correct.
>
> Problem: Address Book record sync failure caused by a contact  
> without a firstname or a lastname will cause a sync error. This  
> includes "company" contacts.
>
> Workaround: Copy the company name into the last name field.
>
>
> Problem: iCal record sync failure caused by less common timezones  
> in calendar events. The uncommon time zone often occur in iCal  
> (ics) files exported from Outlook and later subscribed/imported  
> into iCal.
>
> Workaround: Replace with some more common timezones in .ics file.
>
>    Examples (original which caused failure -> replacement):
>
>        America/Dawson ->US/Pacific
>
>        Africa/Abidjan -> GMT
>
>
> Thanks,
>
> --Rod Morehead
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