[missing-sync-hiptop-talk] A couple of bugs/workarounds for a new user

[Warren Keuffel]

I have had no problems with my Sidekick and the new 10.4 software  
(but I waited until it was out of beta). Had some problems with the  
old 10.3 software when I first got started with the Sidekick, but  
tech support helped me get through those. I wouldn't call the  
software alpha-test-grade, and I think their tech support is helpful.

Sorry your experience has not been as good.

Warren

On Oct 23, 2005, at 2:22 PM, Tilman Reissfelder wrote:

> Guys,
>
> I hope someone from mark/space is reading this at all.
>
> This is the 3rd time I unsubscribed from this mailing list just to  
> have it
> come back after a few weeks. Please take me off permanently.
>
> I gave up on the sidekick, bought myself a treo. Works.
> I can't believe I paid money for an alpha-test-grade software. It  
> would be
> nice of you to refund my money - your product never once worked  
> properly in
> the half year I tried to use it. Did you even test it yourself before
> release? I don't think I used any but the most basic functionality  
> and not
> even that worked once for the address list.
>
>
> Any responses?
>
>
>
>
>         - T
>
>
>
>
>
>
>
> On 2005-10-23 12:43, "Rick Wagner" <RickWagner at divanet.com> wrote:
>
>
>>
>> Aparently you're I'm not the only one with issues trying to get this
>> silly software to work..  I guess this also means that these guys
>> didn't do much beta testing before this recently release and now
>> we're all suffering from it.
>>
>> Maybe they should get a clue and fix all of this stuff..   I wonder
>> what kind of legal recourse we have for purchasing a product from
>> them which fails to operate. The least they could do is offer to
>> refund out money.  But NOOOOO...   that would be far to easy..
>>
>> I guess maybe I need to call my Lawyer and figure out what he
>> recommends.  I'm very disappointed over all this and worse, the
>> support people don't even both to respond to my email questions.
>>
>>
>> On Oct 22, 2005, at 12:30 AM, Rod Morehead wrote:
>>
>>
>>> As a new user I have spent a substantial amount of time trying to
>>> get a good first sync. Without a good sync subsequent syncs seem
>>> problematic.
>>> Here is what I have gathered from the mailing list, website, and
>>> experimenting.
>>>
>>> Problem: Initial syncs with errors can cause data loss during
>>> subsequent syncs.
>>>
>>> Workarounds:
>>>
>>>    a. If possible, backup your iCal and Address Book data using the
>>> "Back up" file menu option built into iCal and Address Book (10.4
>>> or later) before starting to use Missing Sync for hiptop. This
>>> allows easy recovery in the event of syncing issues.
>>>
>>>    b. If your first sync(s) have errors and you don't have
>>> addresses or events on your Hiptop you want to keep, do the
>>> following: In the Missing Sync for Hiptop application hold down the
>>> option key and select the "Missing Sync for Hiptop Menu->Debug
>>> Options..". Click on "Unregister Sync Clients" and also check
>>> "Desktop overwrites handheld on next sync". Also check the "Enable
>>> Debug Logging" since the /Users/yourname/Library/Logs/MissingSync
>>> for hiptop.log is almost the only way to diagnose the error (and it
>>> still isn't easy).
>>>
>>>    c. If you have attempted a sync with the log enabled and it has
>>> an error, search for the work "Failed" in the log. Usually soon
>>> after the word "Failed" is the record causing the failure. The
>>> following couple of items outline two failures I was able to
>>> diagnose and correct.
>>>
>>> Problem: Address Book record sync failure caused by a contact
>>> without a firstname or a lastname will cause a sync error. This
>>> includes "company" contacts.
>>>
>>> Workaround: Copy the company name into the last name field.
>>>
>>>
>>> Problem: iCal record sync failure caused by less common timezones
>>> in calendar events. The uncommon time zone often occur in iCal
>>> (ics) files exported from Outlook and later subscribed/imported
>>> into iCal.
>>>
>>> Workaround: Replace with some more common timezones in .ics file.
>>>
>>>    Examples (original which caused failure -> replacement):
>>>
>>>        America/Dawson ->US/Pacific
>>>
>>>        Africa/Abidjan -> GMT
>>>
>>>
>>> Thanks,
>>>
>>> --Rod Morehead
>>> _______________________________________________
>>> missing-sync-hiptop-talk mailing list
>>> missing-sync-hiptop-talk at lists.markspace.com
>>> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk
>>>
>>> To unsubscribe, send an email from your subscribed email address to:
>>> missing-sync-hiptop-talk-leave at lists.markspace.com
>>>
>>>
>>
>> _______________________________________________
>> missing-sync-hiptop-talk mailing list
>> missing-sync-hiptop-talk at lists.markspace.com
>> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk
>>
>> To unsubscribe, send an email from your subscribed email address to:
>> missing-sync-hiptop-talk-leave at lists.markspace.com
>>
>
>
>
>
> -- 
> Tilman Reissfelder         1600 Rosecrans Ave. 6B #210
>                            Manhattan Beach, CA 90266
> Founder                    Ph: 310.727.2602
> VirtualTourist.com, Inc.   Fx: 310.727.2603
>
>
>
> _______________________________________________
> missing-sync-hiptop-talk mailing list
> missing-sync-hiptop-talk at lists.markspace.com
> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk
>
> To unsubscribe, send an email from your subscribed email address to:
> missing-sync-hiptop-talk-leave at lists.markspace.com
>
>