[missing-sync-hiptop-talk] A couple of bugs/workarounds for a new user

[Tilman Reissfelder]

Guys,

I hope someone from mark/space is reading this at all.

This is the 3rd time I unsubscribed from this mailing list just to have it
come back after a few weeks. Please take me off permanently.

I gave up on the sidekick, bought myself a treo. Works.
I can't believe I paid money for an alpha-test-grade software. It would be
nice of you to refund my money - your product never once worked properly in
the half year I tried to use it. Did you even test it yourself before
release? I don't think I used any but the most basic functionality and not
even that worked once for the address list.


Any responses?




        - T







On 2005-10-23 12:43, "Rick Wagner" <RickWagner at divanet.com> wrote:

> 
> Aparently you're I'm not the only one with issues trying to get this
> silly software to work..  I guess this also means that these guys
> didn't do much beta testing before this recently release and now
> we're all suffering from it.
> 
> Maybe they should get a clue and fix all of this stuff..   I wonder
> what kind of legal recourse we have for purchasing a product from
> them which fails to operate. The least they could do is offer to
> refund out money.  But NOOOOO...   that would be far to easy..
> 
> I guess maybe I need to call my Lawyer and figure out what he
> recommends.  I'm very disappointed over all this and worse, the
> support people don't even both to respond to my email questions.
> 
> 
> On Oct 22, 2005, at 12:30 AM, Rod Morehead wrote:
> 
>> As a new user I have spent a substantial amount of time trying to
>> get a good first sync. Without a good sync subsequent syncs seem
>> problematic.
>> Here is what I have gathered from the mailing list, website, and
>> experimenting.
>> 
>> Problem: Initial syncs with errors can cause data loss during
>> subsequent syncs.
>> 
>> Workarounds:
>> 
>>    a. If possible, backup your iCal and Address Book data using the
>> "Back up" file menu option built into iCal and Address Book (10.4
>> or later) before starting to use Missing Sync for hiptop. This
>> allows easy recovery in the event of syncing issues.
>> 
>>    b. If your first sync(s) have errors and you don't have
>> addresses or events on your Hiptop you want to keep, do the
>> following: In the Missing Sync for Hiptop application hold down the
>> option key and select the "Missing Sync for Hiptop Menu->Debug
>> Options..". Click on "Unregister Sync Clients" and also check
>> "Desktop overwrites handheld on next sync". Also check the "Enable
>> Debug Logging" since the /Users/yourname/Library/Logs/MissingSync
>> for hiptop.log is almost the only way to diagnose the error (and it
>> still isn't easy).
>> 
>>    c. If you have attempted a sync with the log enabled and it has
>> an error, search for the work "Failed" in the log. Usually soon
>> after the word "Failed" is the record causing the failure. The
>> following couple of items outline two failures I was able to
>> diagnose and correct.
>> 
>> Problem: Address Book record sync failure caused by a contact
>> without a firstname or a lastname will cause a sync error. This
>> includes "company" contacts.
>> 
>> Workaround: Copy the company name into the last name field.
>> 
>> 
>> Problem: iCal record sync failure caused by less common timezones
>> in calendar events. The uncommon time zone often occur in iCal
>> (ics) files exported from Outlook and later subscribed/imported
>> into iCal.
>> 
>> Workaround: Replace with some more common timezones in .ics file.
>> 
>>    Examples (original which caused failure -> replacement):
>> 
>>        America/Dawson ->US/Pacific
>> 
>>        Africa/Abidjan -> GMT
>> 
>> 
>> Thanks,
>> 
>> --Rod Morehead
>> _______________________________________________
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>> 
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>> 
> 
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-- 
Tilman Reissfelder         1600 Rosecrans Ave. 6B #210
                           Manhattan Beach, CA 90266
Founder                    Ph: 310.727.2602
VirtualTourist.com, Inc.   Fx: 310.727.2603