[missing-sync-hiptop-talk] A couple of bugs/workarounds for a new user

[Rick Wagner]

Aparently you're I'm not the only one with issues trying to get this  
silly software to work..  I guess this also means that these guys  
didn't do much beta testing before this recently release and now  
we're all suffering from it.

Maybe they should get a clue and fix all of this stuff..   I wonder  
what kind of legal recourse we have for purchasing a product from  
them which fails to operate. The least they could do is offer to  
refund out money.  But NOOOOO...   that would be far to easy..

I guess maybe I need to call my Lawyer and figure out what he  
recommends.  I'm very disappointed over all this and worse, the  
support people don't even both to respond to my email questions.


On Oct 22, 2005, at 12:30 AM, Rod Morehead wrote:

> As a new user I have spent a substantial amount of time trying to  
> get a good first sync. Without a good sync subsequent syncs seem  
> problematic.
> Here is what I have gathered from the mailing list, website, and  
> experimenting.
>
> Problem: Initial syncs with errors can cause data loss during  
> subsequent syncs.
>
> Workarounds:
>
>    a. If possible, backup your iCal and Address Book data using the  
> "Back up" file menu option built into iCal and Address Book (10.4  
> or later) before starting to use Missing Sync for hiptop. This  
> allows easy recovery in the event of syncing issues.
>
>    b. If your first sync(s) have errors and you don't have  
> addresses or events on your Hiptop you want to keep, do the  
> following: In the Missing Sync for Hiptop application hold down the  
> option key and select the "Missing Sync for Hiptop Menu->Debug  
> Options..". Click on "Unregister Sync Clients" and also check  
> "Desktop overwrites handheld on next sync". Also check the "Enable  
> Debug Logging" since the /Users/yourname/Library/Logs/MissingSync  
> for hiptop.log is almost the only way to diagnose the error (and it  
> still isn't easy).
>
>    c. If you have attempted a sync with the log enabled and it has  
> an error, search for the work "Failed" in the log. Usually soon  
> after the word "Failed" is the record causing the failure. The  
> following couple of items outline two failures I was able to  
> diagnose and correct.
>
> Problem: Address Book record sync failure caused by a contact  
> without a firstname or a lastname will cause a sync error. This  
> includes "company" contacts.
>
> Workaround: Copy the company name into the last name field.
>
>
> Problem: iCal record sync failure caused by less common timezones  
> in calendar events. The uncommon time zone often occur in iCal  
> (ics) files exported from Outlook and later subscribed/imported  
> into iCal.
>
> Workaround: Replace with some more common timezones in .ics file.
>
>    Examples (original which caused failure -> replacement):
>
>        America/Dawson ->US/Pacific
>
>        Africa/Abidjan -> GMT
>
>
> Thanks,
>
> --Rod Morehead
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