[missing-sync-hiptop-talk] Useful beta troubleshooting steps

[Conrad Heiney]

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1. When I do this, the Preferences dialog does not go away after I  
click "OK" or "Cancel". It just stays there.

2. It seems to work once. After that, Calendar syncing fails again.

On Jun 28, 2005, at 8:05 AM, Brian M. Criscuolo wrote:

> All,
>
> In the process of using the various beta releases you may want (or  
> need) to get back to a state that resets Missing Sync for hiptop.  
> This is especially helpful when troubleshooting a problem you may  
> have and especially useful when running a sync with a new beta build.
>
> 1. Backup all desktop data.
> 2. Be prepared to have all device data deleted (meaning back it up  
> if possible, or do something to make note of records that aren't on  
> the desktop).
> 3. Launch app and while holding down the option key choose Missing  
> Sync for hiptop:Debug Options menu item.
> 4. Click the "Unregister Sync Clients" button and confirm "Yes" in  
> the following alert dialog.
> 5. Click OK to close the preferences.
> 6. Click Sync Now. An alert will come up from the Sync Services  
> engine. Click the "Allow" button.
>
>
> What this is going to do is force our app to become re-registered  
> with the sync engine, as if it had never synchronized before. In  
> doing so all records will be pushed from the device into the sync  
> engine where they will "mingle" with your Mac's data before being  
> pulled out of the engine back to the device. It is known as a slow  
> sync; all data is compared to try to avoid duplicates. It is a  
> lengthy process if you have a lot of data but definitely necessary  
> to ensure the integrity of the data.
>
> If you are having problematic results when synchronizing I suggest  
> you try the above steps.
>
> Report back to us with success or failure when doing the above to  
> solve a problem - it could reveal a pattern that is important to  
> know about.
>
> Thanks!

- ---
Conrad Heiney
conrad at fringehead.org

A noble spirit embiggens the smallest man. – Jedediah Springfield

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