[missing-sync-hiptop-talk] Problems

[Curt Broskey]

The problem is there is no crash, it just locks up.  I have to force  
quit.  I have tried the steps below, numerous times, still no go.


- Curt

On Jun 29, 2005, at 8:09 AM, Brian M. Criscuolo wrote:

> Curt,
>
> We're continuing to look into issues with synchronization. Have you  
> submitted your crash log and sync logs to support? I need those to  
> see what is going on.
>
> Did you perform the steps to unregister Missing Sync for hiptop?  
> See below.
>
> ************************
> In the process of using the various beta releases you may want (or  
> need) to get back to a state that resets Missing Sync for hiptop.  
> This is especially helpful when troubleshooting a problem you may  
> have and especially useful when running a sync with a new beta build.
>
> 1. Backup all desktop data.
> 2. Be prepared to have all device data deleted (meaning back it up  
> if possible, or do something to make note of records that aren't on  
> the desktop).
> 3. Launch app and while holding down the option key choose Missing  
> Sync for hiptop:Debug Options menu item.
> 4. Click the "Unregister Sync Clients" button and confirm "Yes" in  
> the following alert dialog.
> 5. Click OK to close the preferences.
> 6. Click Sync Now. An alert will come up from the Sync Services  
> engine. Click the "Allow" button.
>
>
> What this is going to do is force our app to become re-registered  
> with the sync engine, as if it had never synchronized before. In  
> doing so all records will be pushed from the device into the sync  
> engine where they will "mingle" with your Mac's data before being  
> pulled out of the engine back to the device. It is known as a slow  
> sync; all data is compared to try to avoid duplicates. It is a  
> lengthy process if you have a lot of data but definitely necessary  
> to ensure the integrity of the data.
>
> If you are having problematic results when synchronizing I suggest  
> you try the above steps.
>
> Report back to us with success or failure when doing the above to  
> solve a problem - it could reveal a pattern that is important to  
> know about.
> ************************
>
> b
>
> On Jun 29, 2005, at 7:47 AM, Curt Broskey wrote:
>
>
>> Hi all,
>>
>> Ok, I've tried deleting my iCal events and redoing them.  syncing  
>> still hangs and I have to force quit.  This morning I just synced  
>> my contacts and some weird cosmedict thing happen to the widow.  I  
>> quit and restarted M.S.H.  and it was fine.
>>
>> Anything being done about calendars not syncing correctly, has  
>> anyone else been crashing when syncing calendar. I don't even get  
>> a partial sync any more..no calendars sync at all.
>>
>> - Curt Broskey
>>
>>
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>>
>
>
> ********************
> Brian M. Criscuolo
> Senior Software Engineer
> Mark/Space, Inc.
> bcriscuolo at markspace.com
> <http://www.markspace.com>
>
>
>
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