From eullman at markspace.com Wed Jun 1 14:36:38 2005 From: eullman at markspace.com (Eric Ullman) Date: Wed Jun 1 13:36:41 2005 Subject: [missing-sync-hiptop-talk] Missing Sync for hiptop 1.0.1 now available Message-ID: Greetings, We have just posted version 1.0.1 of The Missing Sync for hiptop. This free update for registered owners of version 1.0 adds the ability to synchronize a single Address Book category and fixes several issues in the 1.0 release. The 1.0.1 update is NOT a Mac OS 10.4 "Tiger" compatibility release. Tiger support is coming soon, and that release will also be free for registered users. Download link: http://www.markspace.com/ftp/missing_sync_hiptop.dmg Release notes: http://www.markspace.com/releasenotes_ms_hiptop.html Thanks and best regards, Eric -- Eric Ullman Director of Sales and Marketing Mark/Space, Inc. eullman@markspace.com From kfreeman at markspace.com Thu Jun 2 10:55:17 2005 From: kfreeman at markspace.com (Ken Freeman) Date: Thu Jun 2 09:55:24 2005 Subject: [missing-sync-hiptop-talk] I can't sync :-( In-Reply-To: Message-ID: If you just recently changed your username and password on the T-Mobile site you may need to wait overnight for the change to propagate to the backside server that handles the actual synchronization and storage of your PIM data. If you didn't change your password, you may want to change it and then wait overnight and try again. Ken On 5/31/05 2:36 PM, "Timothy Fitzgerald" wrote: > Hi, > > I am trying to sync my sidekick with iCal and Address Book. I keep getting > error message on invalid username or password. I am able to log into Tmobile > website without any problem. > > What is other way to verify that I am using right username and password? Or > is there something that I need to do before I can sync? > > Your help will be greatly appreciated. > TIM > From bcriscuolo at markspace.com Fri Jun 10 11:22:13 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Fri Jun 10 07:22:23 2005 Subject: [missing-sync-hiptop-talk] Nicknames not synced In-Reply-To: <1771251.3199972080[10.194.153.86]@markspace.com> References: <1771251.3199972080[10.194.153.86]@markspace.com> Message-ID: <334F5790-D103-41DF-98E3-F1E9490B48B5@markspace.com> Ken, The nickname field will be supported in version 2. b On May 26, 2005, at 8:08 PM, Ken Freeman wrote: > The nickname field is NOT supported in 1.0. Possibly in a future > build. > > Ken > > Mike Brodhead wrote on 5/26/05 4:02 pm: > > >> I find that nicknames created on my Hiptop don't make it to the >> Mac and >> vice-versa. Is anybody else having this problem? >> >> --mkb >> _______________________________________________ >> missing-sync-hiptop-talk mailing list >> missing-sync-hiptop-talk@lists.markspace.com >> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk >> >> To unsubscribe, send an email from your subscribed email address to: >> missing-sync-hiptop-talk-leave@lists.markspace.com >> > ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From eullman at markspace.com Fri Jun 17 10:49:12 2005 From: eullman at markspace.com (Eric Ullman) Date: Fri Jun 17 09:49:14 2005 Subject: [missing-sync-hiptop-talk] Missing Sync for hiptop 2.0 beta now available Message-ID: Hello, We have just released a public beta of The Missing Sync for hiptop v2.0 for Mac OS X 10.4 "Tiger" and Mac OS X 10.3 "Panther". This beta can be installed over v1.0.x. If you do not already own version 1.0, then this beta will function as a demo for 14 days. IMPORTANT: 1. This is BETA software, and there may be things that don't work as expected. Though Mark/Space has tested this product and we believe that it will work for synchronizing your data, please protect yourself by backing up your Address Book and iCal data before using this beta and often during use. 2a. Under Tiger, The Missing Sync for hiptop is now a STANDALONE APPLICATION. It uses Tiger's Xsync/Sync Services engine, so it is no longer part of iSync. Do not try to add the device or sync using iSync. 2b. Under Panther, launching the v2.0 beta of The Missing Sync for hiptop application will offer to launch iSync and sync via the Panther-compatible method. hiptop/Sidekick syncing in Panther is still done with iSync. 3. The new User's Guide is not yet finished or included. 4. There is a new Read Me ("hiptop ReadMe.rtf") in the folder containing the DMG file that we strongly suggest you read. Now that version 2.0 is a standalone application, there are significant differences. 5. Please leave feedback and report problems here: If you have read all of the above and want to try it out, you may download the software at . Thank you, and we hope that you enjoy the software. Best regards, Eric -- Eric Ullman Director of Sales and Marketing Mark/Space, Inc. eullman@markspace.com From overpaid at metawire.com Sat Jun 18 01:31:26 2005 From: overpaid at metawire.com (Lee) Date: Sat Jun 18 00:31:50 2005 Subject: [missing-sync-hiptop-talk] Missing Sync for hiptop 2.0 beta now available In-Reply-To: References: Message-ID: <9bac750611bb09fff0503096acd3f409@metawire.com> > > > 2b. Under Panther, launching the v2.0 beta of The Missing Sync for > hiptop > application will offer to launch iSync and sync via the > Panther-compatible > method. hiptop/Sidekick syncing in Panther is still done with iSync. Any new features/fixes for Panther? Is there any reason to install this beta if I have not upgraded to Tiger yet? From tristan at tristantom.com Sat Jun 18 01:39:41 2005 From: tristan at tristantom.com (Tristan Tom) Date: Sat Jun 18 00:40:57 2005 Subject: [missing-sync-hiptop-talk] Re: Missing Sync for hiptop 2.0 beta now available In-Reply-To: <200506171900.j5HJ0GOw020304@penguin.markspace.com> References: <200506171900.j5HJ0GOw020304@penguin.markspace.com> Message-ID: I can get the beta for Tiger to work. It installed and the application launches but after syncing, the calender entries that I entered on the device don't appear in my iCal. From conrad at fringehead.org Sat Jun 18 01:46:51 2005 From: conrad at fringehead.org (Conrad Heiney) Date: Sat Jun 18 00:47:02 2005 Subject: [missing-sync-hiptop-talk] Re: Missing Sync for hiptop 2.0 beta now available In-Reply-To: References: <200506171900.j5HJ0GOw020304@penguin.markspace.com> Message-ID: -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 My experience was similar. It launches, logs in fine, but does not transfer calendar info. I did end up with two of each contact on my Sidekick indicating that the address book was copied over. I have since zeroed out both the calendar and the address book on my Sidekick and synced, and no data at all has copied over. On Jun 18, 2005, at 12:39 AM, Tristan Tom wrote: > I can get the beta for Tiger to work. It installed and the application > launches but after syncing, the calender entries that I entered on the > device don't appear in my iCal. - --- Conrad Heiney conrad@fringehead.org A noble spirit embiggens the smallest man. ? Jedediah Springfield -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFCs9FvyVm6VkRf/dQRAu8sAJsH6SxL5jXwkMR29tbvtnEAScwMtQCfZHMg AtxL/ZxghyiIxsQeLLg0DB4= =9AmF -----END PGP SIGNATURE----- From tristan at tristantom.com Sat Jun 18 01:50:51 2005 From: tristan at tristantom.com (Tristan Tom) Date: Sat Jun 18 00:50:57 2005 Subject: [missing-sync-hiptop-talk] Re: Missing Sync for hiptop 2.0 beta now available Message-ID: Sorry, that should have read: I cannot get it to work. With the new beta, nothing syncs whatsoever. From sgruby at markspace.com Sat Jun 18 07:53:36 2005 From: sgruby at markspace.com (Scott Gruby) Date: Sat Jun 18 06:53:54 2005 Subject: [missing-sync-hiptop-talk] Re: Missing Sync for hiptop 2.0 beta now available In-Reply-To: References: Message-ID: <1E462048-4646-44FE-890E-EA1707F9A56E@markspace.com> On Jun 18, 2005, at 12:50 AM, Tristan Tom wrote: > Sorry, that should have read: > > I cannot get it to work. > > With the new beta, nothing syncs whatsoever. > Please make sure you fill out the feedback form on the beta page and include a log file; to generate the log file, hold down the option key and choose the Missing Sync for hiptop menu...you will see an option that says Debug Options. Choose that and turn on logging. The log will be placed in ~/Library/Log/MissingSync for hiptop.log. You'll want to open the file and remove your password from it. Also, you might want to try using new calendars and just try entering a few items as a test. We are working on several issues and some issues have been reported to Apple as bugs in XSync. -- Scott Gruby Lead Engineer Mark/Space, Inc. Please visit for assistance with Mark/Space products. From conrad at fringehead.org Sun Jun 19 01:12:37 2005 From: conrad at fringehead.org (Conrad Heiney) Date: Sun Jun 19 00:12:51 2005 Subject: [missing-sync-hiptop-talk] Partial success with Tiger beta Message-ID: <2BCB7523-C933-4CC2-B03F-240771168408@fringehead.org> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 It seems that the Address Book groups were not matching up with the groups on the Sidekick. When I deleted the groups (but not the contacts) and put the contacts in Sidekick groups (Friends, Family, Work), ran iSync, and re-synced, I got all my contacts back on my Sidekick. Calendar sync still fails, with this log: 6/18/05 15:45:09 Main Application: Task - request: get_sync_anchor b05d6c9c4672a9db86e71f867223aefc 6/18/05 15:45:09 Main Application: Task Result - response: 1119134709905 6/18/05 15:45:09 Main Application: Result - get_sync_anchor: 1119134709905 6/18/05 15:45:10 Main Application: Calling Calendar _countOfRecords 6/18/05 15:45:11 Main Application: Could not read ids from device. 6/18/05 15:45:11 Main Application: NSInvalidArgumentException *** - [XMLRPCCall count]: selector not recognized [self = 0x4ffce40] 6/18/05 15:45:12 Main Application: Synchronization Complete! 6/18/05 15:45:12 Main Application: The calendar sync was unsuccessful 6/18/05 15:45:12 Main Application: Calendar Sync ended - --- Conrad Heiney conrad@fringehead.org A noble spirit embiggens the smallest man. ? Jedediah Springfield -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFCtRrryVm6VkRf/dQRAkLkAJ99+4XrMAmRxcSBMzaZEADBaPJlJQCdE6JO cjoXOGxChPIYl3NsJN9PWSo= =y4m1 -----END PGP SIGNATURE----- From sgruby at markspace.com Sun Jun 19 13:22:14 2005 From: sgruby at markspace.com (Scott Gruby) Date: Sun Jun 19 11:22:22 2005 Subject: [missing-sync-hiptop-talk] Partial success with Tiger beta In-Reply-To: <2BCB7523-C933-4CC2-B03F-240771168408@fringehead.org> References: <2BCB7523-C933-4CC2-B03F-240771168408@fringehead.org> Message-ID: On Jun 19, 2005, at 12:12 AM, Conrad Heiney wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > It seems that the Address Book groups were not matching up with the > groups on the Sidekick. When I deleted the groups (but not the > contacts) and put the contacts in Sidekick groups (Friends, Family, > Work), ran iSync, and re-synced, I got all my contacts back on my > Sidekick. > > Calendar sync still fails, with this log: > Thank you for the report; however, we would appreciate it if you could use the bug reporting form on the beta page so that this information gets logged and can be tracked. (We believe that this particular issue has already been addressed.) -- Scott Gruby Lead Engineer Mark/Space, Inc. Please visit for assistance with Mark/Space products. From fredrik at rektorsakademien.se Sun Jun 19 13:37:47 2005 From: fredrik at rektorsakademien.se (Fredrik Jeppesen) Date: Sun Jun 19 11:37:55 2005 Subject: [missing-sync-hiptop-talk] Powerpoint for Pocket PC in Mac OsX environment In-Reply-To: Message-ID: Can someone help me out with my question if there are some soluitions for powerpoint slides from mac - pcket pc. I?m rocking av HP rx3700... Peace love n Pitbulls Fredrik Jeppesen, Headmaster at "Headmaster Academy" in Sweden Den 05-06-19 20.22, skrev "Scott Gruby" : > > On Jun 19, 2005, at 12:12 AM, Conrad Heiney wrote: > >> -----BEGIN PGP SIGNED MESSAGE----- >> Hash: SHA1 >> >> It seems that the Address Book groups were not matching up with the >> groups on the Sidekick. When I deleted the groups (but not the >> contacts) and put the contacts in Sidekick groups (Friends, Family, >> Work), ran iSync, and re-synced, I got all my contacts back on my >> Sidekick. >> >> Calendar sync still fails, with this log: >> > > Thank you for the report; however, we would appreciate it if you > could use the bug reporting form on the beta page so that this > information gets logged and can be tracked. > > (We believe that this particular issue has already been addressed.) > > -- > Scott Gruby > Lead Engineer > Mark/Space, Inc. > > > Please visit for assistance with > Mark/Space products. > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.new.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com From michael_m at mac.com Sun Jun 19 21:05:55 2005 From: michael_m at mac.com (Mike Matas) Date: Sun Jun 19 21:05:41 2005 Subject: [missing-sync-hiptop-talk] Hangs on Processing changes from Macintosh... Message-ID: <17B45492-7334-4213-BCF7-7523CB1F66EA@mac.com> I am getting hung on "Processing changes from Macintosh..." and then I get a crash. Any ideas? - Mike Matas -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.markspace.com/pipermail/missing-sync-hiptop-talk/attachments/20050619/08ea6176/attachment.html From jon at schalliol.com Tue Jun 21 13:31:04 2005 From: jon at schalliol.com (Jonathan Schalliol) Date: Tue Jun 21 13:31:31 2005 Subject: [missing-sync-hiptop-talk] Re: Proc. Changes In-Reply-To: <200506211911.j5LJBj2x006441@sparrow.markspace.com> References: <200506211911.j5LJBj2x006441@sparrow.markspace.com> Message-ID: <1119385870.2894B83D@bc12.dngr.org> I also got the same thing and immediately submitted a bug report. I hope they can fix it. :-) > Date: Sun, 19 Jun 2005 21:05:55 -0700 > From: Mike Matas > Subject: [missing-sync-hiptop-talk] Hangs on Processing changes from > Macintosh... > > I am getting hung on "Processing changes from Macintosh..." and then > I get a crash. Any ideas? > > - Mike Matas > From eullman at markspace.com Tue Jun 21 16:16:48 2005 From: eullman at markspace.com (Eric Ullman) Date: Tue Jun 21 16:17:40 2005 Subject: [missing-sync-hiptop-talk] Missing Sync for hiptop 2.0b4 beta now available Message-ID: Greetings, We've fixed some bugs that were affecting calendar event and task syncing. The new Missing Sync for hiptop 2.0b4 beta installer is now available for download from the Testing page. Cheers, Eric -- Eric Ullman Director of Sales and Marketing Mark/Space, Inc. eullman@markspace.com From crussell at markspace.com Tue Jun 21 16:58:14 2005 From: crussell at markspace.com (Catherine Russell) Date: Tue Jun 21 16:59:29 2005 Subject: [missing-sync-hiptop-talk] Re: Proc. Changes In-Reply-To: <1119385870.2894B83D@bc12.dngr.org> References: <200506211911.j5LJBj2x006441@sparrow.markspace.com> <1119385870.2894B83D@bc12.dngr.org> Message-ID: We just posted a new beta which may resolve your issue. Please try that out - download from: http://www.markspace.com/testing If you have the crash, please submit a report and attach logs. Submit the report by going to: http://www.markspace.com/support/feedback_hiptop_beta.html To get the log in 10.4.1, launch the Missing Sync, holding down the option key, open the Missing Sync menu. Choose the Debug Options to open the Debug dialog. Check the box to Enable debug logging. Click OK. Launch a sync. The log is located in ~/Library/Logs. Catherine On Jun 21, 2005, at 1:31 PM, Jonathan Schalliol wrote: > I also got the same thing and immediately submitted a bug report. > I hope they can fix it. :-) > > >> Date: Sun, 19 Jun 2005 21:05:55 -0700 >> From: Mike Matas >> Subject: [missing-sync-hiptop-talk] Hangs on Processing changes from >> Macintosh... >> >> I am getting hung on "Processing changes from Macintosh..." and then >> I get a crash. Any ideas? >> >> - Mike Matas >> >> > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > From eullman at markspace.com Wed Jun 22 13:15:50 2005 From: eullman at markspace.com (Eric Ullman) Date: Wed Jun 22 13:15:53 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? Message-ID: Have folks had a chance to download and install The Missing Sync for hiptop 2.0 beta 4? How's it going? Thanks! Eric -- Eric Ullman Director of Sales and Marketing Mark/Space, Inc. eullman@markspace.com From agutterja at arch.utah.edu Wed Jun 22 13:20:43 2005 From: agutterja at arch.utah.edu (Jim Agutter) Date: Wed Jun 22 13:20:54 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: References: Message-ID: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> Eric, I downloaded last night and it worked like a charm. Only issue with calendar sync was that it created a new calendar group even though I clicked to sync in existing group on my mac. So it just means I have to Main groups with different colors. I actually like it as it lets me know what was entered on my sidekick and what I entered on my mac. jim On Jun 22, 2005, at 2:15 PM, Eric Ullman wrote: > Have folks had a chance to download and install The Missing Sync > for hiptop > 2.0 beta 4? How's it going? > > Thanks! > > Eric > > -- > Eric Ullman > Director of Sales and Marketing > Mark/Space, Inc. > eullman@markspace.com > > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > > From conrad at fringehead.org Wed Jun 22 13:25:24 2005 From: conrad at fringehead.org (Conrad Heiney) Date: Wed Jun 22 13:25:37 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: References: Message-ID: -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi: It's a partial success. I was able to sync my calendar this time (hurray!) and on first sync my address book did go over to the Sidekick just fine. However, changes made to my Mac address book are not showing up on the sidekick, and the web desktop on the T-mobile site shows only the test contacts I created a few days ago and doesn't even reflect what's on the Sidekick itself. Do you think I should try deleting and re-creating my address book groups again? That's the only way I could get the addresses to sync at all before. On Jun 22, 2005, at 1:15 PM, Eric Ullman wrote: > Have folks had a chance to download and install The Missing Sync > for hiptop > 2.0 beta 4? How's it going? - --- Conrad Heiney conrad@fringehead.org A noble spirit embiggens the smallest man. ? Jedediah Springfield -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFCuck5yVm6VkRf/dQRAnLKAJ92JG7ceiXyvkvR9oA7bAPH0xaTTQCeIJuQ ceZanOhQAK0nLkq4SO7BEIw= =tCmL -----END PGP SIGNATURE----- From sgruby at markspace.com Wed Jun 22 13:34:30 2005 From: sgruby at markspace.com (Scott Gruby) Date: Wed Jun 22 13:34:38 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: References: Message-ID: On Jun 22, 2005, at 1:25 PM, Conrad Heiney wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi: > > It's a partial success. I was able to sync my calendar this time > (hurray!) and on first sync my address book did go over to the > Sidekick just fine. > > However, changes made to my Mac address book are not showing up on > the sidekick, and the web desktop on the T-mobile site shows only > the test contacts I created a few days ago and doesn't even reflect > what's on the Sidekick itself. > > Do you think I should try deleting and re-creating my address book > groups again? That's the only way I could get the addresses to sync > at all before. > That sounds like a good idea. It may be that it already thinks you already sunk (synced?) and won't sync again. Changing the group (or creating a new one and selecting that) could help. -- Scott Gruby Lead Engineer Mark/Space, Inc. Please visit for assistance with Mark/Space products. From curt at mac.com Thu Jun 23 19:25:13 2005 From: curt at mac.com (Curt Broskey) Date: Thu Jun 23 19:25:20 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: References: Message-ID: <22513933-D311-427C-ACF0-EF3BFA9134E3@mac.com> Ok I installed it and tried and it keeps quitting on me...Anyone else having this? I repaired my permissions, still no go. Some things appeared in my calendar but not all. I'm running 10.4.1. - Curt On Jun 22, 2005, at 4:34 PM, Scott Gruby wrote: > > On Jun 22, 2005, at 1:25 PM, Conrad Heiney wrote: > > >> -----BEGIN PGP SIGNED MESSAGE----- >> Hash: SHA1 >> >> Hi: >> >> It's a partial success. I was able to sync my calendar this time >> (hurray!) and on first sync my address book did go over to the >> Sidekick just fine. >> >> However, changes made to my Mac address book are not showing up on >> the sidekick, and the web desktop on the T-mobile site shows only >> the test contacts I created a few days ago and doesn't even >> reflect what's on the Sidekick itself. >> >> Do you think I should try deleting and re-creating my address book >> groups again? That's the only way I could get the addresses to >> sync at all before. >> >> > > That sounds like a good idea. It may be that it already thinks you > already sunk (synced?) and won't sync again. Changing the group (or > creating a new one and selecting that) could help. > > -- > Scott Gruby > Lead Engineer > Mark/Space, Inc. > > > Please visit for assistance > with Mark/Space products. > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > From kenn at ditherwerk.com Thu Jun 23 23:17:52 2005 From: kenn at ditherwerk.com (Kenn Michael) Date: Thu Jun 23 23:18:16 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <22513933-D311-427C-ACF0-EF3BFA9134E3@mac.com> References: <22513933-D311-427C-ACF0-EF3BFA9134E3@mac.com> Message-ID: It quits on me too and it leaves my sidekick with partial data. On Jun 23, 2005, at 7:25 PM, Curt Broskey wrote: > Ok I installed it and tried and it keeps quitting on me...Anyone > else having this? I repaired my permissions, still no go. Some > things appeared in my calendar but not all. > > I'm running 10.4.1. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.markspace.com/pipermail/missing-sync-hiptop-talk/attachments/20050623/7bb86236/attachment.html From jmarkoff at gmail.com Fri Jun 24 07:59:16 2005 From: jmarkoff at gmail.com (John Markoff) Date: Fri Jun 24 07:59:18 2005 Subject: [missing-sync-hiptop-talk] unable to sync... Message-ID: <28566bc905062407591c4bb889@mail.gmail.com> I have not been able to successfully log in to the danger trial server. the danger guys are puzzled. the error message is "invalid user name or password" although i have a valid password and user name on their server... -- -------------------------- reply to me at markoff@nyt.com From jon at schalliol.com Fri Jun 24 08:15:49 2005 From: jon at schalliol.com (Jonathan Schalliol) Date: Fri Jun 24 08:15:59 2005 Subject: [missing-sync-hiptop-talk] Re: It's awfully quiet here - how's 2.0b4? In-Reply-To: <200506241433.j5OEXjHO026866@sparrow.markspace.com> References: <200506241433.j5OEXjHO026866@sparrow.markspace.com> Message-ID: Unfortunately I had the same problem as before (crash), and I reported the bug again with the Apple and Missing Sync log. :-( From conrad at fringehead.org Sat Jun 25 14:28:44 2005 From: conrad at fringehead.org (Conrad Heiney) Date: Sat Jun 25 14:28:57 2005 Subject: [missing-sync-hiptop-talk] current issues Message-ID: <5E4E3B0B-E129-45E4-8E52-1CBD0086657F@fringehead.org> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 1. Data doesn't show up on my sidekick dashboard web page from my Mac Address book, but does show up on the hiptop. 2. Address book data on my hiptop looks great, and then overnight resets back to the entries I put in manually on the hiptop itself, losing everything from the Mac that was previously synced. 3. The only fix I've found for #2 is to delete all the groups in my Mac's address book, re-create them, run an iSync, and then run Missing Sync again. This works until the next day, except that the changes never show up on my T-Mobile Desktop site. I just did #3 again. - --- Conrad Heiney conrad@fringehead.org A noble spirit embiggens the smallest man. ? Jedediah Springfield -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFCvcyRyVm6VkRf/dQRAsMLAJ9slAi+U89JUVCyRP2cw19H0UsoUQCfVRVS 4GxWeOhE93t5dc//IFsRCdQ= =lQv3 -----END PGP SIGNATURE----- From itpbrian at earthlink.net Sun Jun 26 12:15:23 2005 From: itpbrian at earthlink.net (Brian Burns) Date: Sun Jun 26 12:15:27 2005 Subject: [missing-sync-hiptop-talk] Username issues Message-ID: I had a similar problem where the sync program would not recognize my username and said it was invalid. I spent considerable time on the phone with t-mobile and unearthed the problem: the username that we use on the tmobile website isn't necessarily your true username. Apparently when you set up your phone you supply or they supply you with one. In any case, try using your full name as one word as your username instead of your phone number and that might work. From itpbrian at earthlink.net Sun Jun 26 12:21:22 2005 From: itpbrian at earthlink.net (Brian Burns) Date: Sun Jun 26 12:21:25 2005 Subject: [missing-sync-hiptop-talk] Crash Message-ID: I'm having a similar problem with the sync program crashing. On my first attempt I was able to sync address book but it crashed when it moved on to ical. After restarting and repairing permissions I've tried several times but the program crashes repeatedly. I'm running 10.4.1 From brett at madhouse.org Sun Jun 26 12:23:38 2005 From: brett at madhouse.org (Brett Wagner) Date: Sun Jun 26 12:23:39 2005 Subject: [missing-sync-hiptop-talk] Username issues In-Reply-To: References: Message-ID: you can find your username by selecting settings>system info from your sidekick2's homescreen On Sun, 26 Jun 2005, Brian Burns wrote: > I had a similar problem where the sync program would not recognize my > username and said it was invalid. I spent considerable time on the phone > with t-mobile and unearthed the problem: the username that we use on the > tmobile website isn't necessarily your true username. Apparently when you > set up your phone you supply or they supply you with one. In any case, try > using your full name as one word as your username instead of your phone > number and that might work. > > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > > From crussell at markspace.com Mon Jun 27 09:57:14 2005 From: crussell at markspace.com (Catherine Russell) Date: Mon Jun 27 09:57:17 2005 Subject: [missing-sync-hiptop-talk] Beta bug reports and support requests In-Reply-To: References: Message-ID: Greetings all. Mark/Space experienced a problem with our server Friday afternoon that persisted until Monday morning about 8am California time. This issue resulted in the loss of all bug reports or support requests for the Missing Sync for hiptop. If you submitted a bug report or a request for support on our website during this timeframe, please resubmit your request. Resubmitting is the only way that our support group will be able to review and resolve your issue. I certainly apologize for any inconvenience this may have caused and we will work hard to track down your reported bug or resolve your issue as soon as possible. Please do not hesitate to resubmit your request if you originally submitted Friday after 12pm California time, Saturday, Sunday or Monday until 8am. Emails to the Missing Sync for hiptop discussion list were received and do not need to be resubmitted. Catherine Customer Support Manager Mark/Space, Inc. From tristan at tristantom.com Mon Jun 27 21:25:35 2005 From: tristan at tristantom.com (Tristan Tom) Date: Mon Jun 27 21:25:43 2005 Subject: [missing-sync-hiptop-talk] To Do's dont' sync In-Reply-To: <200506271705.j5RH3luU031412@sparrow.markspace.com> References: <200506271705.j5RH3luU031412@sparrow.markspace.com> Message-ID: To Do's entered in iCal don't sync to the Hiptop. From curt at mac.com Tue Jun 28 04:45:19 2005 From: curt at mac.com (Curt Broskey) Date: Tue Jun 28 04:45:23 2005 Subject: [missing-sync-hiptop-talk] Calendar still not syncing In-Reply-To: References: <200506271705.j5RH3luU031412@sparrow.markspace.com> Message-ID: If I have the calendar selected in preference it hangs. If I deselect the calendar and just sync the address it works fine. Not sure what is going on. Any insight would be a big help. - Curt From bcriscuolo at markspace.com Tue Jun 28 07:22:18 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Tue Jun 28 07:22:21 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> Message-ID: <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> Hi Jim, This has been fixed for the next beta - although you like how it worked, its actually a bug! :) How are things working otherwise? b On Jun 22, 2005, at 4:20 PM, Jim Agutter wrote: > Eric, > > I downloaded last night and it worked like a charm. Only issue > with calendar sync was that it created a new calendar group even > though I clicked to sync in existing group on my mac. So it just > means I have to Main groups with different colors. I actually like > it as it lets me know what was entered on my sidekick and what I > entered on my mac. > > jim > ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From bcriscuolo at markspace.com Tue Jun 28 07:55:41 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Tue Jun 28 07:55:43 2005 Subject: [missing-sync-hiptop-talk] To Do's dont' sync In-Reply-To: References: <200506271705.j5RH3luU031412@sparrow.markspace.com> Message-ID: <278B33FF-FB61-46C1-A582-2171680C5F39@markspace.com> Tristan, Make sure that you're synchronizing the calendar in which those To Do's live. There is a problem in b4 where a calendar is duplicated sometimes that could be causing some internal confusion in our application. Check in the preferences to see what calendars are set to synchronize. Also, keep in mind that there is a 50 task limit on the hiptop. You should get a message after the sync informing you if you're reached that limit, but for some reason you might not be getting that. Let us know some more information about what is going on - and follow up with support as well. b On Jun 28, 2005, at 12:25 AM, Tristan Tom wrote: > To Do's entered in iCal don't sync to the Hiptop. > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From bcriscuolo at markspace.com Tue Jun 28 08:05:55 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Tue Jun 28 08:05:59 2005 Subject: [missing-sync-hiptop-talk] Useful beta troubleshooting steps Message-ID: All, In the process of using the various beta releases you may want (or need) to get back to a state that resets Missing Sync for hiptop. This is especially helpful when troubleshooting a problem you may have and especially useful when running a sync with a new beta build. 1. Backup all desktop data. 2. Be prepared to have all device data deleted (meaning back it up if possible, or do something to make note of records that aren't on the desktop). 3. Launch app and while holding down the option key choose Missing Sync for hiptop:Debug Options menu item. 4. Click the "Unregister Sync Clients" button and confirm "Yes" in the following alert dialog. 5. Click OK to close the preferences. 6. Click Sync Now. An alert will come up from the Sync Services engine. Click the "Allow" button. What this is going to do is force our app to become re-registered with the sync engine, as if it had never synchronized before. In doing so all records will be pushed from the device into the sync engine where they will "mingle" with your Mac's data before being pulled out of the engine back to the device. It is known as a slow sync; all data is compared to try to avoid duplicates. It is a lengthy process if you have a lot of data but definitely necessary to ensure the integrity of the data. If you are having problematic results when synchronizing I suggest you try the above steps. Report back to us with success or failure when doing the above to solve a problem - it could reveal a pattern that is important to know about. Thanks! b ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From curt at mac.com Wed Jun 29 04:47:59 2005 From: curt at mac.com (Curt Broskey) Date: Wed Jun 29 04:48:07 2005 Subject: [missing-sync-hiptop-talk] Problems In-Reply-To: <7e91c6b05051721544873966b@mail.gmail.com> References: <7e91c6b05051721544873966b@mail.gmail.com> Message-ID: <587FDA55-B165-4C8C-8EEA-2C8AF089C6F2@mac.com> Hi all, Ok, I've tried deleting my iCal events and redoing them. syncing still hangs and I have to force quit. This morning I just synced my contacts and some weird cosmedict thing happen to the widow. I quit and restarted M.S.H. and it was fine. Anything being done about calendars not syncing correctly, has anyone else been crashing when syncing calendar. I don't even get a partial sync any more..no calendars sync at all. - Curt Broskey From curt at mac.com Wed Jun 29 04:49:25 2005 From: curt at mac.com (Curt Broskey) Date: Wed Jun 29 04:49:34 2005 Subject: [missing-sync-hiptop-talk] Syncing with Now Calendar/Now Contact In-Reply-To: <7e91c6b05051721544873966b@mail.gmail.com> References: <7e91c6b05051721544873966b@mail.gmail.com> Message-ID: Do we see any future in syncing with Now-up-todate? From bcriscuolo at markspace.com Wed Jun 29 05:09:37 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Wed Jun 29 05:09:43 2005 Subject: [missing-sync-hiptop-talk] Problems In-Reply-To: <587FDA55-B165-4C8C-8EEA-2C8AF089C6F2@mac.com> References: <7e91c6b05051721544873966b@mail.gmail.com> <587FDA55-B165-4C8C-8EEA-2C8AF089C6F2@mac.com> Message-ID: <701BF20B-8361-47B7-BFED-BA1A6461DDDC@markspace.com> Curt, We're continuing to look into issues with synchronization. Have you submitted your crash log and sync logs to support? I need those to see what is going on. Did you perform the steps to unregister Missing Sync for hiptop? See below. ************************ In the process of using the various beta releases you may want (or need) to get back to a state that resets Missing Sync for hiptop. This is especially helpful when troubleshooting a problem you may have and especially useful when running a sync with a new beta build. 1. Backup all desktop data. 2. Be prepared to have all device data deleted (meaning back it up if possible, or do something to make note of records that aren't on the desktop). 3. Launch app and while holding down the option key choose Missing Sync for hiptop:Debug Options menu item. 4. Click the "Unregister Sync Clients" button and confirm "Yes" in the following alert dialog. 5. Click OK to close the preferences. 6. Click Sync Now. An alert will come up from the Sync Services engine. Click the "Allow" button. What this is going to do is force our app to become re-registered with the sync engine, as if it had never synchronized before. In doing so all records will be pushed from the device into the sync engine where they will "mingle" with your Mac's data before being pulled out of the engine back to the device. It is known as a slow sync; all data is compared to try to avoid duplicates. It is a lengthy process if you have a lot of data but definitely necessary to ensure the integrity of the data. If you are having problematic results when synchronizing I suggest you try the above steps. Report back to us with success or failure when doing the above to solve a problem - it could reveal a pattern that is important to know about. ************************ b On Jun 29, 2005, at 7:47 AM, Curt Broskey wrote: > Hi all, > > Ok, I've tried deleting my iCal events and redoing them. syncing > still hangs and I have to force quit. This morning I just synced > my contacts and some weird cosmedict thing happen to the widow. I > quit and restarted M.S.H. and it was fine. > > Anything being done about calendars not syncing correctly, has > anyone else been crashing when syncing calendar. I don't even get a > partial sync any more..no calendars sync at all. > > - Curt Broskey > > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From brian_hall at markspace.com Wed Jun 29 08:48:54 2005 From: brian_hall at markspace.com (Brian Hall) Date: Wed Jun 29 08:50:43 2005 Subject: [missing-sync-hiptop-talk] Syncing with Now Calendar/Now Contact In-Reply-To: References: <7e91c6b05051721544873966b@mail.gmail.com> Message-ID: >Do we see any future in syncing with Now-up-todate? We have no plans at this time to make them work direct with each other. However, our 2.0 supports XSync/Sync Services, and NOW has said that they plan to support that as well in an upcoming 5.1 type release. *If* that happens, then your NOW data would sync to the hiptop via our 2.0 release (ie, Tiger required) Brian -- _____________________________________________________________________ Mark/Space, Inc. voice 408-293-7299 654 N. Santa Cruz Ave. #300 fax 408-293-7298 Los Gatos, CA 95030-4360 From curt at mac.com Wed Jun 29 12:26:25 2005 From: curt at mac.com (Curt Broskey) Date: Wed Jun 29 12:26:33 2005 Subject: [missing-sync-hiptop-talk] Problems In-Reply-To: <701BF20B-8361-47B7-BFED-BA1A6461DDDC@markspace.com> References: <7e91c6b05051721544873966b@mail.gmail.com> <587FDA55-B165-4C8C-8EEA-2C8AF089C6F2@mac.com> <701BF20B-8361-47B7-BFED-BA1A6461DDDC@markspace.com> Message-ID: The problem is there is no crash, it just locks up. I have to force quit. I have tried the steps below, numerous times, still no go. - Curt On Jun 29, 2005, at 8:09 AM, Brian M. Criscuolo wrote: > Curt, > > We're continuing to look into issues with synchronization. Have you > submitted your crash log and sync logs to support? I need those to > see what is going on. > > Did you perform the steps to unregister Missing Sync for hiptop? > See below. > > ************************ > In the process of using the various beta releases you may want (or > need) to get back to a state that resets Missing Sync for hiptop. > This is especially helpful when troubleshooting a problem you may > have and especially useful when running a sync with a new beta build. > > 1. Backup all desktop data. > 2. Be prepared to have all device data deleted (meaning back it up > if possible, or do something to make note of records that aren't on > the desktop). > 3. Launch app and while holding down the option key choose Missing > Sync for hiptop:Debug Options menu item. > 4. Click the "Unregister Sync Clients" button and confirm "Yes" in > the following alert dialog. > 5. Click OK to close the preferences. > 6. Click Sync Now. An alert will come up from the Sync Services > engine. Click the "Allow" button. > > > What this is going to do is force our app to become re-registered > with the sync engine, as if it had never synchronized before. In > doing so all records will be pushed from the device into the sync > engine where they will "mingle" with your Mac's data before being > pulled out of the engine back to the device. It is known as a slow > sync; all data is compared to try to avoid duplicates. It is a > lengthy process if you have a lot of data but definitely necessary > to ensure the integrity of the data. > > If you are having problematic results when synchronizing I suggest > you try the above steps. > > Report back to us with success or failure when doing the above to > solve a problem - it could reveal a pattern that is important to > know about. > ************************ > > b > > On Jun 29, 2005, at 7:47 AM, Curt Broskey wrote: > > >> Hi all, >> >> Ok, I've tried deleting my iCal events and redoing them. syncing >> still hangs and I have to force quit. This morning I just synced >> my contacts and some weird cosmedict thing happen to the widow. I >> quit and restarted M.S.H. and it was fine. >> >> Anything being done about calendars not syncing correctly, has >> anyone else been crashing when syncing calendar. I don't even get >> a partial sync any more..no calendars sync at all. >> >> - Curt Broskey >> >> >> _______________________________________________ >> missing-sync-hiptop-talk mailing list >> missing-sync-hiptop-talk@lists.markspace.com >> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk >> >> To unsubscribe, send an email from your subscribed email address to: >> missing-sync-hiptop-talk-leave@lists.markspace.com >> >> > > > ******************** > Brian M. Criscuolo > Senior Software Engineer > Mark/Space, Inc. > bcriscuolo@markspace.com > > > > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > From agutterja at arch.utah.edu Wed Jun 29 12:31:11 2005 From: agutterja at arch.utah.edu (Jim Agutter) Date: Wed Jun 29 12:31:20 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> Message-ID: <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> Brian, The software is working well. After the initial problems indicated I have had no further issues. Any chance of adding a automatic sync feature to periodically sync throughout the day? jim On Jun 28, 2005, at 8:22 AM, Brian M. Criscuolo wrote: > Hi Jim, > > This has been fixed for the next beta - although you like how it > worked, its actually a bug! :) > > How are things working otherwise? > > b > > On Jun 22, 2005, at 4:20 PM, Jim Agutter wrote: > > >> Eric, >> >> I downloaded last night and it worked like a charm. Only issue >> with calendar sync was that it created a new calendar group even >> though I clicked to sync in existing group on my mac. So it just >> means I have to Main groups with different colors. I actually >> like it as it lets me know what was entered on my sidekick and >> what I entered on my mac. >> >> jim >> >> > > > ******************** > Brian M. Criscuolo > Senior Software Engineer > Mark/Space, Inc. > bcriscuolo@markspace.com > > > > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > > From sgruby at markspace.com Wed Jun 29 12:33:34 2005 From: sgruby at markspace.com (Scott Gruby) Date: Wed Jun 29 12:33:44 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> Message-ID: On Jun 29, 2005, at 12:31 PM, Jim Agutter wrote: > Brian, > > The software is working well. After the initial problems indicated > I have had no further issues. > > Any chance of adding a automatic sync feature to periodically sync > throughout the day? > The application is scriptable...just create an AppleScript to tell it to sync, then use cron (or a GUI version of cron that you can find on VersionTracker) to kick off the script. -- Scott Gruby Lead Engineer Mark/Space, Inc. Please visit for assistance with Mark/Space products. From bcriscuolo at markspace.com Wed Jun 29 12:35:07 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Wed Jun 29 12:35:10 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> Message-ID: <8704EE0A-5F4C-4F6C-90F4-9F51595E6078@markspace.com> Jim, Just curious: what amount of data are you working with? Are you synchronizing with .Mac? Do you modify your data often? b On Jun 29, 2005, at 3:31 PM, Jim Agutter wrote: > Brian, > > The software is working well. After the initial problems indicated > I have had no further issues. > > Any chance of adding a automatic sync feature to periodically sync > throughout the day? > > jim > > > On Jun 28, 2005, at 8:22 AM, Brian M. Criscuolo wrote: > > >> Hi Jim, >> >> This has been fixed for the next beta - although you like how it >> worked, its actually a bug! :) >> >> How are things working otherwise? >> >> b >> >> On Jun 22, 2005, at 4:20 PM, Jim Agutter wrote: >> >> >> >>> Eric, >>> >>> I downloaded last night and it worked like a charm. Only issue >>> with calendar sync was that it created a new calendar group even >>> though I clicked to sync in existing group on my mac. So it just >>> means I have to Main groups with different colors. I actually >>> like it as it lets me know what was entered on my sidekick and >>> what I entered on my mac. >>> >>> jim >>> >>> >>> >> >> >> ******************** >> Brian M. Criscuolo >> Senior Software Engineer >> Mark/Space, Inc. >> bcriscuolo@markspace.com >> >> >> >> >> _______________________________________________ >> missing-sync-hiptop-talk mailing list >> missing-sync-hiptop-talk@lists.markspace.com >> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk >> >> To unsubscribe, send an email from your subscribed email address to: >> missing-sync-hiptop-talk-leave@lists.markspace.com >> >> >> > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From agutterja at arch.utah.edu Wed Jun 29 12:43:45 2005 From: agutterja at arch.utah.edu (Jim Agutter) Date: Wed Jun 29 12:43:54 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <8704EE0A-5F4C-4F6C-90F4-9F51595E6078@markspace.com> References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> <8704EE0A-5F4C-4F6C-90F4-9F51595E6078@markspace.com> Message-ID: Brian, No huge amounts of data. I have about 2 or 3 items in calendar per day and had about 200 address entries that synced the first time. Just using ical and address book on my machine and not syncing to anything other than t-mobile sidekick. I add about 3 address entries a day and about 4 or 5 calendar events. I sync using your software about 3 times a day. jim On Jun 29, 2005, at 1:35 PM, Brian M. Criscuolo wrote: > Jim, > > Just curious: what amount of data are you working with? Are you > synchronizing with .Mac? Do you modify your data often? > > b > > On Jun 29, 2005, at 3:31 PM, Jim Agutter wrote: > > >> Brian, >> >> The software is working well. After the initial problems >> indicated I have had no further issues. >> >> Any chance of adding a automatic sync feature to periodically sync >> throughout the day? >> >> jim >> >> >> On Jun 28, 2005, at 8:22 AM, Brian M. Criscuolo wrote: >> >> >> >>> Hi Jim, >>> >>> This has been fixed for the next beta - although you like how it >>> worked, its actually a bug! :) >>> >>> How are things working otherwise? >>> >>> b >>> >>> On Jun 22, 2005, at 4:20 PM, Jim Agutter wrote: >>> >>> >>> >>> >>>> Eric, >>>> >>>> I downloaded last night and it worked like a charm. Only issue >>>> with calendar sync was that it created a new calendar group even >>>> though I clicked to sync in existing group on my mac. So it >>>> just means I have to Main groups with different colors. I >>>> actually like it as it lets me know what was entered on my >>>> sidekick and what I entered on my mac. >>>> >>>> jim >>>> >>>> >>>> >>>> >>> >>> >>> ******************** >>> Brian M. Criscuolo >>> Senior Software Engineer >>> Mark/Space, Inc. >>> bcriscuolo@markspace.com >>> >>> >>> >>> >>> _______________________________________________ >>> missing-sync-hiptop-talk mailing list >>> missing-sync-hiptop-talk@lists.markspace.com >>> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk >>> >>> To unsubscribe, send an email from your subscribed email address to: >>> missing-sync-hiptop-talk-leave@lists.markspace.com >>> >>> >>> >>> >> >> _______________________________________________ >> missing-sync-hiptop-talk mailing list >> missing-sync-hiptop-talk@lists.markspace.com >> http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk >> >> To unsubscribe, send an email from your subscribed email address to: >> missing-sync-hiptop-talk-leave@lists.markspace.com >> >> > > > ******************** > Brian M. Criscuolo > Senior Software Engineer > Mark/Space, Inc. > bcriscuolo@markspace.com > > > > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > > From brian_hall at markspace.com Wed Jun 29 15:20:49 2005 From: brian_hall at markspace.com (Brian Hall) Date: Wed Jun 29 15:22:37 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> Message-ID: At 1:31 PM -0600 6/29/05, Jim Agutter wrote: >Any chance of adding a automatic sync feature to periodically sync >throughout the day? This has been added as a feature request in our bug/feature tracking database. In the meantime, you can achieve a periodic/scheduled sync by using AppleScript as was pointed out in a previous message. Brian -- _____________________________________________________________________ Mark/Space, Inc. voice 408-293-7299 654 N. Santa Cruz Ave. #300 fax 408-293-7298 Los Gatos, CA 95030-4360 From sgruby at markspace.com Wed Jun 29 15:42:05 2005 From: sgruby at markspace.com (Scott Gruby) Date: Wed Jun 29 15:42:12 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> Message-ID: <37507A8A-2414-445B-852C-7ACC9148F62A@markspace.com> On Jun 29, 2005, at 3:20 PM, Brian Hall wrote: > At 1:31 PM -0600 6/29/05, Jim Agutter wrote: > >> Any chance of adding a automatic sync feature to periodically sync >> throughout the day? >> > > This has been added as a feature request in our bug/feature > tracking database. > > In the meantime, you can achieve a periodic/scheduled sync by using > AppleScript as was pointed out in a previous message. > 1. Download CronniX from: 2. Copy CronniX to your hard drive 3. Launch CronniX 4. Click New 5. Click Simple tab 6. Configure the time you want to sync 7. For Command, enter: /usr/bin/osascript -e 'tell application "Missing Sync for hiptop"' -e synchronize -e quit -e 'end tell' 8. Click New 9. Click Save Repeat this for each time you want to synchronize during the day. (People familiar with cron can just specify everything at once.) Missing Sync for hiptop does not have to be running for this to work. -- Scott Gruby Lead Engineer Mark/Space, Inc. Please visit for assistance with Mark/Space products. From agutterja at arch.utah.edu Wed Jun 29 15:44:59 2005 From: agutterja at arch.utah.edu (Jim Agutter) Date: Wed Jun 29 15:45:10 2005 Subject: [missing-sync-hiptop-talk] It's awfully quiet here - how's 2.0b4? In-Reply-To: <37507A8A-2414-445B-852C-7ACC9148F62A@markspace.com> References: <503E69B2-47FA-4C9B-9158-A7FC57B117DF@arch.utah.edu> <08528FDC-62A7-407C-9CF7-2128E7A28235@markspace.com> <502D6258-17CF-408A-877B-E396425A50CC@arch.utah.edu> <37507A8A-2414-445B-852C-7ACC9148F62A@markspace.com> Message-ID: <398FB4BC-AB57-488F-BD4C-DEFB516182A5@arch.utah.edu> Scott, Thanks for the instructions. After the first message I did a bit of digging around and figured it out. I have it syncing every 4 hours throughout the day. Works like a charm thanks jim On Jun 29, 2005, at 4:42 PM, Scott Gruby wrote: > > On Jun 29, 2005, at 3:20 PM, Brian Hall wrote: > > >> At 1:31 PM -0600 6/29/05, Jim Agutter wrote: >> >> >>> Any chance of adding a automatic sync feature to periodically sync >>> throughout the day? >>> >>> >> >> This has been added as a feature request in our bug/feature >> tracking database. >> >> In the meantime, you can achieve a periodic/scheduled sync by using >> AppleScript as was pointed out in a previous message. >> >> > > > 1. Download CronniX from: cronnix> > 2. Copy CronniX to your hard drive > 3. Launch CronniX > 4. Click New > 5. Click Simple tab > 6. Configure the time you want to sync > 7. For Command, enter: > > /usr/bin/osascript -e 'tell application "Missing Sync for hiptop"' - > e synchronize -e quit -e 'end tell' > > > 8. Click New > 9. Click Save > > Repeat this for each time you want to synchronize during the day. > (People familiar with cron can just specify everything at once.) > > Missing Sync for hiptop does not have to be running for this to work. > > > -- > Scott Gruby > Lead Engineer > Mark/Space, Inc. > > > Please visit for assistance > with Mark/Space products. > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > > From conrad at fringehead.org Wed Jun 29 16:58:28 2005 From: conrad at fringehead.org (Conrad Heiney) Date: Wed Jun 29 16:58:37 2005 Subject: [missing-sync-hiptop-talk] calendar sync failure Message-ID: -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Calendar fails to sync. I reset everything with the debug option and resync'd, and my address book went over fine, but new calendar items and To-Do's are not transferring. During the calendar sync I get this in the log, and then the app just hangs and sits there: 6/29/05 16:54:28 Main Application: Result - get_sync_anchor: 1120089268792 6/29/05 16:54:50 Main Application: Calling Calendar _countOfRecords 6/29/05 16:54:52 Main Application: NSInvalidArgumentException can't prepare 'select recordid from Record where entityname in (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)': 1 (no such table: Record) - --- Conrad Heiney conrad@fringehead.org A noble spirit embiggens the smallest man. ? Jedediah Springfield -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFCwzWoyVm6VkRf/dQRAk7sAJ45Se2YiKCACe4P7sXRhtSQyMQfxgCfYUsI zqdRAjqoKGvEYefcAfLDKo4= =ikXD -----END PGP SIGNATURE----- From conrad at fringehead.org Wed Jun 29 17:27:05 2005 From: conrad at fringehead.org (Conrad Heiney) Date: Wed Jun 29 17:27:13 2005 Subject: [missing-sync-hiptop-talk] Useful beta troubleshooting steps In-Reply-To: References: Message-ID: <46128B14-5071-4715-94B9-C7CC845C1A4F@fringehead.org> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 1. When I do this, the Preferences dialog does not go away after I click "OK" or "Cancel". It just stays there. 2. It seems to work once. After that, Calendar syncing fails again. On Jun 28, 2005, at 8:05 AM, Brian M. Criscuolo wrote: > All, > > In the process of using the various beta releases you may want (or > need) to get back to a state that resets Missing Sync for hiptop. > This is especially helpful when troubleshooting a problem you may > have and especially useful when running a sync with a new beta build. > > 1. Backup all desktop data. > 2. Be prepared to have all device data deleted (meaning back it up > if possible, or do something to make note of records that aren't on > the desktop). > 3. Launch app and while holding down the option key choose Missing > Sync for hiptop:Debug Options menu item. > 4. Click the "Unregister Sync Clients" button and confirm "Yes" in > the following alert dialog. > 5. Click OK to close the preferences. > 6. Click Sync Now. An alert will come up from the Sync Services > engine. Click the "Allow" button. > > > What this is going to do is force our app to become re-registered > with the sync engine, as if it had never synchronized before. In > doing so all records will be pushed from the device into the sync > engine where they will "mingle" with your Mac's data before being > pulled out of the engine back to the device. It is known as a slow > sync; all data is compared to try to avoid duplicates. It is a > lengthy process if you have a lot of data but definitely necessary > to ensure the integrity of the data. > > If you are having problematic results when synchronizing I suggest > you try the above steps. > > Report back to us with success or failure when doing the above to > solve a problem - it could reveal a pattern that is important to > know about. > > Thanks! - --- Conrad Heiney conrad@fringehead.org A noble spirit embiggens the smallest man. ? Jedediah Springfield -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFCwzxdyVm6VkRf/dQRAmQNAJ96J9EVqt0PPXprYKlo1OEiNIlN7wCfVbIA JYwELS8zbk+li/Kg5EVTm+Y= =vGOY -----END PGP SIGNATURE----- From insaniac80 at hotmail.com Wed Jun 29 21:15:21 2005 From: insaniac80 at hotmail.com (Tim Schultz) Date: Wed Jun 29 21:15:25 2005 Subject: [missing-sync-hiptop-talk] (no subject) Message-ID: I still can't get the software to work. I have sent in logs and done everything i have read to do. But for some reason it justs freezes when "Processing changes from you Macintosh" and then quits after a while. Funny thing is that I tried to do that debug menu unregister clients thing and when i try to hit ok after unregistering the button stops responding. From bcriscuolo at markspace.com Thu Jun 30 10:41:52 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Thu Jun 30 10:42:28 2005 Subject: [missing-sync-hiptop-talk] (no subject) In-Reply-To: References: Message-ID: Tim, The unregister clients button should work better in our next beta build. The application can hang after using it in b4. If you force quit the app and relaunch it you can sync again, and the client (meaning our app) will be unregistered and ready to sync anew. b On Jun 30, 2005, at 12:15 AM, Tim Schultz wrote: > I still can't get the software to work. I have sent in logs and > done everything i have read to do. But for some reason it justs > freezes when "Processing changes from you Macintosh" and then quits > after a while. Funny thing is that I tried to do that debug menu > unregister clients thing and when i try to hit ok after > unregistering the button stops responding. > > > _______________________________________________ > missing-sync-hiptop-talk mailing list > missing-sync-hiptop-talk@lists.markspace.com > http://lists.markspace.com/mailman/listinfo/missing-sync-hiptop-talk > > To unsubscribe, send an email from your subscribed email address to: > missing-sync-hiptop-talk-leave@lists.markspace.com > ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From bcriscuolo at markspace.com Thu Jun 30 11:00:34 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Thu Jun 30 11:01:00 2005 Subject: [missing-sync-hiptop-talk] Useful beta troubleshooting steps In-Reply-To: <46128B14-5071-4715-94B9-C7CC845C1A4F@fringehead.org> References: <46128B14-5071-4715-94B9-C7CC845C1A4F@fringehead.org> Message-ID: <17E5D8A6-5160-46BC-8C00-8E019F51BD63@markspace.com> Conrad, On Jun 29, 2005, at 8:27 PM, Conrad Heiney wrote: > 1. When I do this, the Preferences dialog does not go away after I > click "OK" or "Cancel". It just stays there. This will be fixed in the next beta build. The client (our app) is unregistered, but the app is hung. Force quit and relaunch; you'll then be able to sync. > 2. It seems to work once. After that, Calendar syncing fails again. Does it fail with the same information in the log? I'm interested in seeing your log file. b ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com From conrad at fringehead.org Thu Jun 30 11:05:19 2005 From: conrad at fringehead.org (Conrad Heiney) Date: Thu Jun 30 11:05:28 2005 Subject: [missing-sync-hiptop-talk] Useful beta troubleshooting steps In-Reply-To: <17E5D8A6-5160-46BC-8C00-8E019F51BD63@markspace.com> References: <46128B14-5071-4715-94B9-C7CC845C1A4F@fringehead.org> <17E5D8A6-5160-46BC-8C00-8E019F51BD63@markspace.com> Message-ID: <8F8A890F-CB4A-4D04-BACB-A69426FB0D9F@fringehead.org> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 6/29/05 16:54:28 Main Application: Result - get_sync_anchor: 1120089268792 6/29/05 16:54:50 Main Application: Calling Calendar _countOfRecords 6/29/05 16:54:52 Main Application: NSInvalidArgumentException can't prepare 'select recordid from Record where entityname in (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)': 1 (no such table: Record) On Jun 30, 2005, at 11:00 AM, Brian M. Criscuolo wrote: >> 2. It seems to work once. After that, Calendar syncing fails again. >> > > Does it fail with the same information in the log? I'm interested > in seeing your log file. - --- Conrad Heiney conrad@fringehead.org A noble spirit embiggens the smallest man. ? Jedediah Springfield -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFCxDRjyVm6VkRf/dQRApXaAKCQP3JYHpZqO2ir2EL3+YENB3nodACdE/0Q tH8fCmUV2uZx/7NL655n0GM= =IE7c -----END PGP SIGNATURE----- From bcriscuolo at markspace.com Thu Jun 30 11:36:02 2005 From: bcriscuolo at markspace.com (Brian M. Criscuolo) Date: Thu Jun 30 11:36:10 2005 Subject: [missing-sync-hiptop-talk] Ignore the attachment... Message-ID: <37F380DA-CF83-43E5-B6ED-037B7ECDDBFF@markspace.com> and sorry for wasting bandwidth! It is a special build for Conrad. b ******************** Brian M. Criscuolo Senior Software Engineer Mark/Space, Inc. bcriscuolo@markspace.com