From newsletter at markspace.com Sat Sep 9 22:12:52 2006 From: newsletter at markspace.com (Mark/Space Newsletter) Date: Sat Sep 9 22:15:05 2006 Subject: [markspace-announce] Mark/Space Newsletter #48 - Palm OS Update, Sept Tradeshows, Support Response Times and more Message-ID: ----------------------------------------------------------------------- DO NOT REPLY directly to this email. Information on how to unsubscribe from this announcement list, contact us, change the email address we have on file for you and other helpful links are provided in the last article of this newsletter. ----------------------------------------------------------------------- Included in this announcement from Mark/Space: 1. UPDATE: Missing Sync for Palm OS, v5.1.1 2. COME SEE US: Mark/Space at Apple Expo and CTIA 3. SUPPORT: Support Response Times Delayed 4. FEATURED APPS: Beiks Talking Dictionaries 5. HELPFUL INFO: How to Unsubscribe, Get Support, etc. ----------------------------------------------------------------------- 1. UPDATE: Missing Sync for Palm OS, v5.1.1 Just a few days ago, Mark/Space released version 5.1.1 of The Missing Sync for Palm OS. Version 5.1.1 is a free update for owners of v5.0/5.1; owners of pervious versions or other qualifying Missing Sync products are eligible for a special, discounted upgrade price (see for details). This release addresses issues subscribing to Google calendars, fixes various category-related issues with the Mark/Space conduits that handle Address Book and iCal data, improves exception handling, supports custom field ordering for Garmin iQue devices and introduces other minor bug fixes and improvements. We're also pleased to announce that version 5.1.1 introduces Italian and Spanish language versions of the application. All supported languages are included in a single installer. The 5.1.1 update and complete release notes are available from the Mark/Space website: . ----------------------------------------------------------------------- 2. COME SEE US: Mark/Space at Apple Expo and CTIA Mark/Space will be exhibiting in Los Angeles, California and Paris, France this coming week. If you?re planning on attending either the CTIA Wireless IT Expo or Apple Expo, please stop by and say hello. Here?s the info on where to find us: Apple Expo Sept 12-16 Paris, France Apple Business & Innovation Pavilion, Booth C30/D30 CTIA Wireless IT & Entertainment Expo Sept 12-14 Los Angeles, California Palm Partner Pavilion, Booth 1001 ----------------------------------------------------------------------- 3. SUPPORT: Support Response Time Delays Due to overwhelming demand for our latest product releases, response times to support requests are running significantly longer than we like. The average time between submitting your request and receiving an initial response from a customer support representative is currently four business days. Customers should expect to receive any necessary follow-up replies to the same query within one business day. We apologize for any inconvenience this delay may cause. In the meantime, we encourage customers to use the available self-help resources at , as they offer immediate solutions to most problems, including lost registration codes, re-downloading the software and trouble connecting or syncing with a device. Mark/Space is in the process of hiring additional customer support representatives, and we appreciate your patience while we work to return our support response times to an acceptable level. ----------------------------------------------------------------------- 4. FEATURED APPS: Beiks Talking Dictionaries Since Mark/Space employees will be in France for Apple Expo, this month?s featured third-party apps are Beiks? Talking Dictionary Phrasebooks. These outstanding utilities, which are available for Palm OS and Windows Mobile alike, provide the user with audio examples of key phrases. Each phrase is spoken by a native language speaker, providing the best possible example to the user. Priced under $20 each, the Beiks Talking Dictionary Phrasebooks are far more useful than a simple printed phrasebook, because they take all the guesswork out of pronunciation. Available for a wide selection of languages covering most every continent, these apps are perfect for the business or leisure traveler who wants to learn a little of the language spoken at their destination. ----------------------------------------------------------------------- 5. HELPFUL INFO: How to unsubscribe, get support, etc. PLEASE DO NOT REPLY TO THIS EMAIL. This newsletter is sent from an automated email account that does not receive incoming mail. TO UNSUBSCRIBE from this announcement list, send an email (no subject or body required) from your currently subscribed email address to . TO CHANGE YOUR EMAIL ADDRESS with us (and continue to receive this newsletter), use this form: . TO GET SUPPORT for your Mark/Space product, please visit . TO ASK GENERAL QUESTIONS about Mark/Space products, please visit . ----------------------------------------------------------------------- Thanks from the team at Mark/Space!