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<TITLE>Re: Markspace Mail 2.0 Keeps Crashing</TITLE>
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<FONT SIZE="2"><FONT FACE="Times New Roman"><SPAN STYLE='font-size:14.0px'>Sorry it has taken me a while to write back. I went out of town for the Thanksgiving holiday.<BR>
I made sure I deleted EVERYTHING that I could possibly find using FileZ, McFile, and myWB (My WorkBench). I also used the original delete program that comes on my Palm. I then installed the newest .PRC and downloaded one message to MS Mail. The same thing happened. Everything went fine until I tried to read or delete the mail. I did not have this problem with the older version. Could you re-send me a copy of the older version (the version just before this newest one) so that I could test and see if it starts working again (I deleted mine)? I the meantime, I will gather up a list of all of the programs that I have on my Tungsten C.<BR>
As a side note, something similar happened with DateBook5, and I had to switch to Agendus. I would crash when I opened the program, yet the programmer was unable to find a problem.<BR>
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Thanks again for your help,<BR>
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</SPAN></FONT></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:18.0px'>Shelly E. Middleton<BR>
PraysetheLord@aol.com<BR>
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> I went back and removed everything relating to MS Mail that I could <BR>
> find. I<BR>
> then reinstalled it, and still have the same problem.<BR>
><BR>
><BR>
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Did you just reinstall the .prc? Did you download new mail? How many <BR>
messages did you download? We have not seen this problem and can't <BR>
duplicate it.<BR>
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<BR>
After thinking about this more:<BR>
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1) When you said you removed everything relating to MS Mail, how did <BR>
you do this?<BR>
2) Did you use the Launcher to delete MS Mail?<BR>
3) What other applications do you have on your device?<BR>
4) What happens if you completely remove it and reinstall? Are there <BR>
any messages? Can you create a new outgoing message and then view it?<BR>
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I know that one of our support people is using a Tungsten C and hasn't <BR>
reported an issue.<BR>
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My strong suspicion is that you didn't completely remove the old <BR>
version. The database format changed and if you still had portions of <BR>
the old one lying around, it could cause this type of problem.<BR>
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Thanks.<BR>
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--<BR>
Scott Gruby</SPAN></FONT></FONT>
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