[Mail-PalmOS-Talk] Re: Markspace Mail 2.0 Keeps Crashing

[Scott Gruby]

On Nov 26, 2003, at 8:42 PM, Shelly E. Middleton wrote:

> I went back and removed everything relating to MS Mail that I could 
> find. I
> then reinstalled it, and still have the same problem.
>
>

After thinking about this more:

1) When you said you removed everything relating to MS Mail, how did 
you do this?
2) Did you use the Launcher to delete MS Mail?
3) What other applications do you have on your device?
4) What happens if you completely remove it and reinstall? Are there 
any messages? Can you create a new outgoing message and then view it?

I know that one of our support people is using a Tungsten C and hasn't 
reported an issue.

My strong suspicion is that you didn't completely remove the old 
version. The database format changed and if you still had portions of 
the old one lying around, it could cause this type of problem.


Thanks.

--
Scott Gruby
<http://www.markspace.com/>

Please contact support at markspace.com for assistance with Mark/Space 
products.