[Mail-PalmOS-Talk] Re: Markspace Mail 2.0 Keeps Crashing

[Shelly E. Middleton]

Scott, again, I apologize for taking so long to write you back. Many
unavoidable circumstances have come up. Below are the answers to your
questions you wrote earlier (see bottom of e-mail):

1 & 2) I did remove all of MS Mail using Botzam Explorer, Filez, PowerRun,
McFile, and the main Palm delete program (through Palm¹s main launcher).
Everything was deleted but one MarkSpace Mail file (less than 1K in size)
spotted by both Filez and McFile. None of the other programs are even seeing
it. I used Uninstall Manager to see if it spotted any leftovers this seemed
to work on the last file.

3) The following applications are on my Tungsten C (long list). An asterisk
means that the main app is on my SD card either in the Launcher (*) or
running through PowerRun (**):
1stAid*
1Year**
3lttt* (3-level tic-tac-toe)
3nity*
Address (built-in app)
Address Plus
AddTime 15c*
Adobe Reader
AeroPlayer
Agendus Pro
AlarmMaster
AME* (works with Address Plus)
Backgammon Pro*
BDicty
Bejeweled*
Botzam Explorer
Bible Reader
Bible Thumper*
BlackJack Champ*
Botzam Backup
Botzam Backup*
BrainForest
Botzam Recorder
BugMe!
Botzam Undelete
Calc (built-in app)
CalcOnTop
Card Info (built-in app)
CharPanel 
Checkers
ChessDlx (Handmark Pocket Chess Deluxe)*
Cleanup
Collapse*
Connect4*
Crash
Crazy8s*
Daily Bible Passage
Daily Bible Passage b
Daily Bread
Daily Reader*
DALauncher (not running right now)
Date Book (built-in app)
Day Off*
DayNotez
Devotions**
DigiMe
Documents to Go (newest version)
Expense (built-in app)
Filez
FindHack (actually an app built for OS5)
FitnessPlus*
Fonts4OS5 (using Times Roman font)
French Verbs*
GoalKeeper*
HanDBase*
Hangman*
Happydays*
Holiday Helper*
HotSync (built-in app)
Icon Manager
Import to DayNotez*
ISilo
JDC (Julian Date Calc)*
Keyboard (tutorial that came with Tungsten C)
Kinoma Player
Klondike*
Lamplite*
Launcher (Palm Commander Button Launcher)
M-BP (MiniBloodPress)
MS Mail
MAClean
McFile
McPhling
MediaMgr (by makers of MyWorkbench)
MediaMgr*
MegaCalc*
MegaClock
MegaLauncher
MemoPad (built-in app)
Memorize!
Mi:D
Mobile Paint
MobiPocket
Monopoly*
MyBills
MyDiary
MyBible
MyResume
MyWB (MyWorkbench)
MyWB*
NASA Memorial*
Noahs Ark
Note Pad (built-in app)
NoviiRemote
Palm Pegs*
PalmReader
Passwords Plus
Patience
Payment
Photos (pre-installed app)
PINK*
Pocket Quicken
Pln 2003 (Family Disaster Planner 2003)*
PowerDA
PowerOne*
PowerRun
Pray!
Preference Editor
Prefs (built-in app)
PrintMe
Puzzle*
PW (prayer warrior palm os)
REPayment
Roman (roman numeral calculator)*
Scrabble*
Shanghai*
Silverscreen
Slap
Slovo Ed
SL Spades*
SmallBASIC
SmartList
SMS
SNFind*
SongBook
SplashPhoto*
StarShip*
SysInfo
Takos*
TC-Dataviewer*
TealInfo*
TealMaster (for OS5)
TealMovie*
TextPlus
Thesaurus
ThrifyShopper
TimeFlow
ToDo List (built-in app)
TV Grid
UnInstall Manager
Verbs (French Verbs)
VersaMail (pre-installed app)
Voice Memo (built-in app)
VPN Setup
Walking Reminder
Wassup
Web (pre-installed app)
WeightLog
Wheel (wheel of fortune)*
Wi-Fi Setup (pre-installed app)
WordSmith
World Clock (built-in app)
WorldMate
WWCalc
WWLog

4) Having completely removed everything related to MS Mail, I re-downloaded
the 2.0 version of MS Mail and reinstalled it. It still crashes when I try
to read or delete mail that is downloaded to my Tungsten C. It does not
crash when I create an outgoing message through MS Mail and view that. It
even lets me delete the file.

Thanks again for your help!

Shelly E. Middleton
PraysetheLord at aol.com


On 11/27/2003, Scott Gruby wrote:

After thinking about this more:

1) When you said you removed everything relating to MS Mail, how did
you do this?
2) Did you use the Launcher to delete MS Mail?
3) What other applications do you have on your device?
4) What happens if you completely remove it and reinstall? Are there
any messages? Can you create a new outgoing message and then view it?

I know that one of our support people is using a Tungsten C and hasn't
reported an issue.

My strong suspicion is that you didn't completely remove the old
version. The database format changed and if you still had portions of
the old one lying around, it could cause this type of problem.


Thanks.

--
Scott Gruby
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